{"id":64,"date":"2015-09-23T09:39:26","date_gmt":"2015-09-23T09:39:26","guid":{"rendered":"http:\/\/import.getbowtied.com\/shopkeeper-v1.1\/?page_id=64"},"modified":"2024-07-03T12:00:29","modified_gmt":"2024-07-03T10:00:29","slug":"support","status":"publish","type":"page","link":"https:\/\/www.teddypost.com\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n\t<div id=\"gap-1703071083\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1703071083 {\n  padding-top: 10px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"container section-title-container\" ><h1 class=\"section-title section-title-center\"><b><\/b><span class=\"section-title-main\" style=\"color:rgb(76, 76, 76);\"><i class=\"icon-user\" ><\/i>SUPPORT<\/span><b><\/b><\/h1><\/div>\n\n<div class=\"row\"  id=\"row-919264847\">\n\n\n\t<div id=\"col-1065244490\" class=\"col medium-6 small-12 large-6 col-divided\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  >\n\t\t\t\t\t<div class=\"icon-box-img has-icon-bg\" style=\"width: 99px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"border-width:4px;color:rgb(123, 210, 207);\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"436\" src=\"https:\/\/www.teddypost.com\/wp-content\/uploads\/sites\/9\/2024\/02\/speech-bubble-icon-1-500x436.png\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/www.teddypost.com\/wp-content\/uploads\/sites\/9\/2024\/02\/speech-bubble-icon-1-500x436.png 500w, https:\/\/www.teddypost.com\/wp-content\/uploads\/sites\/9\/2024\/02\/speech-bubble-icon-1.png 512w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">CONTACT FORM<\/h5>\t\t\t\t\t\t\n\n<p>Send us a message by clicking on the support button in the lower right-hand corner. Expected response time during office hours is the following:<br \/><span style=\"color: #00a859;\"><strong>We answer 90% of all enquiries within 24 hours<\/strong><\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1065244490 > .col-inner {\n  padding: 10px 0px 10px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-17739540\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  >\n\t\t\t\t\t<div class=\"icon-box-img has-icon-bg\" style=\"width: 99px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"border-width:4px;color:rgb(123, 210, 207);\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/www.teddypost.com\/wp-content\/uploads\/sites\/9\/2024\/02\/mail11.png\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/www.teddypost.com\/wp-content\/uploads\/sites\/9\/2024\/02\/mail11.png 300w, https:\/\/www.teddypost.com\/wp-content\/uploads\/sites\/9\/2024\/02\/mail11-100x100.png 100w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">E-MAIL<\/h5>\t\t\t\t\t\t\n\n<p>You can also send us an email at:<br \/><a href=\"mailto:support@teddypost.com\">support@teddypost.com<\/a><\/p><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-17739540 > .col-inner {\n  padding: 10px 10px 10px 10px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"gap-135712436\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-135712436 {\n  padding-top: 15px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"container section-title-container\" style=\"margin-top:0px;margin-bottom:0px;\"><h3 class=\"section-title section-title-center\"><b><\/b><span class=\"section-title-main\" style=\"color:rgb(76, 76, 76);\"><i class=\"icon-search\" ><\/i>FREQUENTLY ASKED QUESTIONS<\/span><b><\/b><\/h3><\/div>\n\n\t<div id=\"gap-1417172071\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1417172071 {\n  padding-top: 15px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row\"  id=\"row-398568027\">\n\n\n\t<div id=\"col-1821980299\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  style=\"margin:0px 0px 23px 0px;\">\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 54px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(22, 130, 134);\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/www.teddypost.com\/wp-content\/uploads\/sites\/9\/2019\/06\/Icon-round-Question_mark.svg\" class=\"attachment-medium size-medium\" alt=\"\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3><strong>Where is My Package?<\/strong><\/h3>\n<p>As soon as your package is shipped, you will receive an email from us containing a tracking link. All packages are tracked and scanned, whether they are sent to an agent or for delivery to your door. In the email confirming the shipment of your order, you will find a link to track your package.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/p>\n<p>The delivery company occasionally fails to notify, so your package may have arrived without you being notified. In that case, contact us and we will help you. The information to collect the package can also be found in the tracking link we sent via email. \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/p>\n<p>If you are wondering if we have already sent your package, please contact us.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  style=\"margin:0px 0px 23px 0px;\">\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 54px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(22, 130, 134);\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/www.teddypost.com\/wp-content\/uploads\/sites\/9\/2019\/06\/Icon-round-Question_mark.svg\" class=\"attachment-medium size-medium\" alt=\"\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3><strong>I Haven&#8217;t Received an Order Confirmation?<\/strong><\/h3>\n<p>We always send out an order confirmation immediately after you have ordered. If you have not received a confirmation please check your spam.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/p>\n<p>If you think you may have entered the wrong email address when ordering, send us a message and we will update the address and send out a new confirmation.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  style=\"margin:0px 0px 23px 0px;\">\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 54px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(22, 130, 134);\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/www.teddypost.com\/wp-content\/uploads\/sites\/9\/2019\/06\/Icon-round-Question_mark.svg\" class=\"attachment-medium size-medium\" alt=\"\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3><strong>Can I Change My Order?<\/strong><\/h3>\n<p>Yes, if you find you\u2019ve made a mistake or just want to change some detail in your order, we can adjust once you send us a message. Once we have started production or sent your order, it is unfortunately not possible to make changes. Therefore, send your message as soon as possible after you order.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1821980299 > .col-inner {\n  padding: 15px 10px 0px 5px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-440249365\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  style=\"margin:0px 0px 23px 0px;\">\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 54px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(22, 130, 134);\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/www.teddypost.com\/wp-content\/uploads\/sites\/9\/2019\/06\/Icon-round-Question_mark.svg\" class=\"attachment-medium size-medium\" alt=\"\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3><strong>Can I Track My Package?<\/strong><\/h3>\n<p>Yes, all our packages are trackable. You always receive a message sent from us as soon as your package is sent. If you have not received this message, please check your spam. All packages are scanned and tracked regardless of whether they are sent to agents, mailboxes or delivered to the door.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/p>\n<p>In the message sent from us there is a link where you can track your package. Click the link to view your package. Then click on the package number and you will be taken to the delivery company website where you can see the status of your package.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  style=\"margin:0px 0px 23px 0px;\">\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 54px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(22, 130, 134);\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/www.teddypost.com\/wp-content\/uploads\/sites\/9\/2019\/06\/Icon-round-Question_mark.svg\" class=\"attachment-medium size-medium\" alt=\"\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3><strong>If I Order Today, When Will My Package Arrive?<\/strong><\/h3>\n<p>For exact delivery times, see our delivery times and shipping page by <a href=\"\/delivery-information\/\">click here<\/a>. There we publish updated information.<\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  style=\"margin:0px 0px 23px 0px;\">\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 54px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(22, 130, 134);\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/www.teddypost.com\/wp-content\/uploads\/sites\/9\/2019\/06\/Icon-round-Question_mark.svg\" class=\"attachment-medium size-medium\" alt=\"\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3><strong>Other Questions<\/strong><\/h3>\n<p>Use the form above or send us an email to ask and we will try to get back to you as soon as possible.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-440249365 > .col-inner {\n  padding: 15px 10px 0px 10px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\n<style>\n#row-398568027 > .col > .col-inner {\n  padding: 15px 10px 31px 9px;\n}\n<\/style>\n<\/div>\n<div class=\"row align-center\"  id=\"row-1595203802\">\n\n\n\t<div id=\"col-1448300513\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n<a href=\"\/faq\/\" class=\"button primary\"  >\n\t\t<span>see frequently asked questions<\/span>\n\t<\/a>\n\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"bwfblock_default_font":"","_trash_the_other_posts":false,"footnotes":""},"class_list":["post-64","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.4 (Yoast SEO v23.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Support | Teddypost.com<\/title>\n<meta name=\"description\" content=\"Here you&#039;ll find contact information for us at TeddyPost. Don&#039;t hesitate to reach out if you have any questions about your order or our products. We&#039;re here to help!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.teddypost.com\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support - Teddypost\" \/>\n<meta property=\"og:description\" content=\"Here you&#039;ll find contact information for us at TeddyPost. Don&#039;t hesitate to reach out if you have any questions about your order or our products. We&#039;re here to help!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.teddypost.com\/support\/\" \/>\n<meta property=\"og:site_name\" content=\"Teddypost.com\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/teddypostse\/\" \/>\n<meta property=\"article:modified_time\" content=\"2024-07-03T10:00:29+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.teddypost.com\/wp-content\/uploads\/sites\/9\/2021\/06\/512jpg.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"512\" \/>\n\t<meta property=\"og:image:height\" content=\"512\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@TeddypostSe\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.teddypost.com\/support\/\",\"url\":\"https:\/\/www.teddypost.com\/support\/\",\"name\":\"Support | Teddypost.com\",\"isPartOf\":{\"@id\":\"https:\/\/www.teddypost.com\/#website\"},\"datePublished\":\"2015-09-23T09:39:26+00:00\",\"dateModified\":\"2024-07-03T10:00:29+00:00\",\"description\":\"Here you'll find contact information for us at TeddyPost. 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