{"id":67,"date":"2015-09-23T09:44:31","date_gmt":"2015-09-23T09:44:31","guid":{"rendered":"http:\/\/import.getbowtied.com\/shopkeeper-v1.1\/?page_id=67"},"modified":"2024-07-03T11:56:35","modified_gmt":"2024-07-03T09:56:35","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.teddypost.com\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t<div id=\"text-621492922\" class=\"text\">\n\t\t\n\n<h1>Vanliga fr\u00e5gor och svar<\/h1>\n\n\t\t\n<style>\n#text-621492922 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"gap-1298668744\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1298668744 {\n  padding-top: 20px;\n}\n<\/style>\n\t<\/div>\n\t<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\"><div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><figure class=\"wp-block-image size-medium is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"400\" src=\"https:\/\/www.teddypost.se\/wp-content\/uploads\/2023\/04\/Bernard-Dennis-Bukowski-400x400.webp\" alt=\"\" class=\"wp-image-55767\" srcset=\"https:\/\/www.teddypost.com\/wp-content\/uploads\/sites\/9\/2023\/04\/Bernard-Dennis-Bukowski-400x400.webp 400w, https:\/\/www.teddypost.com\/wp-content\/uploads\/sites\/9\/2023\/04\/Bernard-Dennis-Bukowski-100x100.webp 100w, https:\/\/www.teddypost.com\/wp-content\/uploads\/sites\/9\/2023\/04\/Bernard-Dennis-Bukowski-300x300.webp 300w, https:\/\/www.teddypost.com\/wp-content\/uploads\/sites\/9\/2023\/04\/Bernard-Dennis-Bukowski-500x500.webp 500w, https:\/\/www.teddypost.com\/wp-content\/uploads\/sites\/9\/2023\/04\/Bernard-Dennis-Bukowski-768x768.webp 768w, https:\/\/www.teddypost.com\/wp-content\/uploads\/sites\/9\/2023\/04\/Bernard-Dennis-Bukowski-200x200.webp 200w, https:\/\/www.teddypost.com\/wp-content\/uploads\/sites\/9\/2023\/04\/Bernard-Dennis-Bukowski-32x32.webp 32w, https:\/\/www.teddypost.com\/wp-content\/uploads\/sites\/9\/2023\/04\/Bernard-Dennis-Bukowski.webp 800w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/figure><\/div>\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1681915028867\"><strong class=\"schema-faq-question\">Can I Change Anything in My Order?<\/strong> <p class=\"schema-faq-answer\">Yes absolutely. If you discover that you&#8217;ve made a mistake or just want to change a detail in your order, please contact us. Once we have started production or sent your order, it is unfortunately not possible to make changes. Therefore, send your message as soon as possible.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1681916176710\"><strong class=\"schema-faq-question\">How Long is the Delivery for Personalized Gifts?<\/strong> <p class=\"schema-faq-answer\">You can see the exact delivery time in the checkout where you pay for your order. You can read more about delivery times by <a href=\"\/delivery-information\/\">clicking here<\/a>.  <\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1681916265029\"><strong class=\"schema-faq-question\">Can I Return Personalized Products?<\/strong> <p class=\"schema-faq-answer\">Unfortunately, in the case of personalized gifts with name\/text embroidered these products cannot be returned. Ordinary products without name embroidery can be returned within 14 days of receiving the product. Contact us and we will send you a return slip. A return cost may be added depending on the size of the product.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1681916311821\"><strong class=\"schema-faq-question\">I Have Not Received an Order Confirmation?<\/strong> <p class=\"schema-faq-answer\">We always send out an order confirmation immediately after you have ordered. If you have not received a confirmation, please check your spam folder.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<br\/>If you think you may have entered the wrong email address when ordering, send us a message and we&#8217;ll update the address and send out a new confirmation.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1681916339388\"><strong class=\"schema-faq-question\">Can I Track My Package?<\/strong> <p class=\"schema-faq-answer\">Yes, all our packages are trackable. You always receive a message sent from us as soon as your package is sent. If you have not received this message, please check your spam folder. All packages are tracked regardless of whether they are sent to the nearest agent or directly to the recipient&#8217;s mailbox.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<br\/>In the message sent from us, there is a link where you can track your package. Click the link to view your package. Then click on the package number and you will be taken to the Postnord website where you can see the status of your package.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/p> <\/div> <\/div><\/div>\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1681914994854\"><strong class=\"schema-faq-question\">Is It Safe to Shop via Teddypost?<\/strong> <p class=\"schema-faq-answer\">Yes, it is very safe. We do not handle any payments ourselves, so your payment details are never saved by us. We only use third-party payment providers. We are also keen to protect your personal data and maintain a high level of security.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1681916636789\"><strong class=\"schema-faq-question\">Will I Receive an Order Confirmation by Email?<\/strong> <p class=\"schema-faq-answer\">After your order, you will receive an e-mail from us with an order confirmation, which is your receipt. If you did not receive this confirmation, please check your spam folder. Otherwise, you can contact us and we will send you a new email.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1681916656292\"><strong class=\"schema-faq-question\">Are the Products From Teddypost Child-proof?<\/strong> <p class=\"schema-faq-answer\">Yes, Teddypost puts safety first. This means that all toys are CE marked. All products are free of toxic substances and flameproof.\u00a0\u00a0<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1681930122712\"><strong class=\"schema-faq-question\">What Can Be Given as a Personal Christening Gift?<\/strong> <p class=\"schema-faq-answer\">Examples of some gift ideas are the following:\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<br\/>A personalized bathrobe, a towel with name, a soft toy with your own text or\u00a0bath cape with a name embroidered.<br\/><br\/><\/p> <\/div> <\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"bwfblock_default_font":"","_trash_the_other_posts":false,"footnotes":""},"class_list":["post-67","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.7 (Yoast SEO v23.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ | Teddypost.com<\/title>\n<meta name=\"description\" content=\"This is the page for common questions and answers regarding your order. 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We typically respond within 24 hours.","breadcrumb":{"@id":"https:\/\/www.teddypost.com\/faq\/#breadcrumb"},"mainEntity":[{"@id":"https:\/\/www.teddypost.com\/faq\/#faq-question-1681915028867"},{"@id":"https:\/\/www.teddypost.com\/faq\/#faq-question-1681916176710"},{"@id":"https:\/\/www.teddypost.com\/faq\/#faq-question-1681916265029"},{"@id":"https:\/\/www.teddypost.com\/faq\/#faq-question-1681916311821"},{"@id":"https:\/\/www.teddypost.com\/faq\/#faq-question-1681916339388"},{"@id":"https:\/\/www.teddypost.com\/faq\/#faq-question-1681914994854"},{"@id":"https:\/\/www.teddypost.com\/faq\/#faq-question-1681916636789"},{"@id":"https:\/\/www.teddypost.com\/faq\/#faq-question-1681916656292"},{"@id":"https:\/\/www.teddypost.com\/faq\/#faq-question-1681930122712"}],"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.teddypost.com\/faq\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.teddypost.com\/faq\/#primaryimage","url":"https:\/\/www.teddypost.se\/wp-content\/uploads\/2023\/04\/Bernard-Dennis-Bukowski-400x400.webp","contentUrl":"https:\/\/www.teddypost.se\/wp-content\/uploads\/2023\/04\/Bernard-Dennis-Bukowski-400x400.webp"},{"@type":"BreadcrumbList","@id":"https:\/\/www.teddypost.com\/faq\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.teddypost.com\/"},{"@type":"ListItem","position":2,"name":"FAQ"}]},{"@type":"WebSite","@id":"https:\/\/www.teddypost.com\/#website","url":"https:\/\/www.teddypost.com\/","name":"Teddypost.com","description":"","publisher":{"@id":"https:\/\/www.teddypost.com\/#organization"},"alternateName":"Teddypost","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.teddypost.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.teddypost.com\/#organization","name":"Teddypost AB","alternateName":"Teddypost","url":"https:\/\/www.teddypost.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.teddypost.com\/#\/schema\/logo\/image\/","url":"https:\/\/www.teddypost.com\/wp-content\/uploads\/sites\/9\/2021\/06\/512jpg.jpg","contentUrl":"https:\/\/www.teddypost.com\/wp-content\/uploads\/sites\/9\/2021\/06\/512jpg.jpg","width":512,"height":512,"caption":"Teddypost AB"},"image":{"@id":"https:\/\/www.teddypost.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/teddypostse\/","https:\/\/x.com\/TeddypostSe","https:\/\/www.instagram.com\/teddypost_se\/"],"email":"support@teddypost.com"},{"@type":"Question","@id":"https:\/\/www.teddypost.com\/faq\/#faq-question-1681915028867","position":1,"url":"https:\/\/www.teddypost.com\/faq\/#faq-question-1681915028867","name":"Can I Change Anything in My Order?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Yes absolutely. If you discover that you've made a mistake or just want to change a detail in your order, please contact us. Once we have started production or sent your order, it is unfortunately not possible to make changes. Therefore, send your message as soon as possible.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.teddypost.com\/faq\/#faq-question-1681916176710","position":2,"url":"https:\/\/www.teddypost.com\/faq\/#faq-question-1681916176710","name":"How Long is the Delivery for Personalized Gifts?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"You can see the exact delivery time in the checkout where you pay for your order. You can read more about delivery times by <a href=\"\/delivery-information\/\">clicking here<\/a>.  ","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.teddypost.com\/faq\/#faq-question-1681916265029","position":3,"url":"https:\/\/www.teddypost.com\/faq\/#faq-question-1681916265029","name":"Can I Return Personalized Products?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Unfortunately, in the case of personalized gifts with name\/text embroidered these products cannot be returned. Ordinary products without name embroidery can be returned within 14 days of receiving the product. Contact us and we will send you a return slip. A return cost may be added depending on the size of the product.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.teddypost.com\/faq\/#faq-question-1681916311821","position":4,"url":"https:\/\/www.teddypost.com\/faq\/#faq-question-1681916311821","name":"I Have Not Received an Order Confirmation?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"We always send out an order confirmation immediately after you have ordered. If you have not received a confirmation, please check your spam folder.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<br\/>If you think you may have entered the wrong email address when ordering, send us a message and we'll update the address and send out a new confirmation.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.teddypost.com\/faq\/#faq-question-1681916339388","position":5,"url":"https:\/\/www.teddypost.com\/faq\/#faq-question-1681916339388","name":"Can I Track My Package?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Yes, all our packages are trackable. You always receive a message sent from us as soon as your package is sent. If you have not received this message, please check your spam folder. All packages are tracked regardless of whether they are sent to the nearest agent or directly to the recipient's mailbox.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<br\/>In the message sent from us, there is a link where you can track your package. Click the link to view your package. Then click on the package number and you will be taken to the Postnord website where you can see the status of your package.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.teddypost.com\/faq\/#faq-question-1681914994854","position":6,"url":"https:\/\/www.teddypost.com\/faq\/#faq-question-1681914994854","name":"Is It Safe to Shop via Teddypost?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Yes, it is very safe. We do not handle any payments ourselves, so your payment details are never saved by us. We only use third-party payment providers. We are also keen to protect your personal data and maintain a high level of security.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.teddypost.com\/faq\/#faq-question-1681916636789","position":7,"url":"https:\/\/www.teddypost.com\/faq\/#faq-question-1681916636789","name":"Will I Receive an Order Confirmation by Email?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"After your order, you will receive an e-mail from us with an order confirmation, which is your receipt. If you did not receive this confirmation, please check your spam folder. Otherwise, you can contact us and we will send you a new email.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.teddypost.com\/faq\/#faq-question-1681916656292","position":8,"url":"https:\/\/www.teddypost.com\/faq\/#faq-question-1681916656292","name":"Are the Products From Teddypost Child-proof?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Yes, Teddypost puts safety first. This means that all toys are CE marked. All products are free of toxic substances and flameproof.\u00a0\u00a0","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.teddypost.com\/faq\/#faq-question-1681930122712","position":9,"url":"https:\/\/www.teddypost.com\/faq\/#faq-question-1681930122712","name":"What Can Be Given as a Personal Christening Gift?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Examples of some gift ideas are the following:\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<br\/>A personalized bathrobe, a towel with name, a soft toy with your own text or\u00a0bath cape with a name embroidered.<br\/><br\/>","inLanguage":"en-US"},"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/www.teddypost.com\/wp-json\/wp\/v2\/pages\/67"}],"collection":[{"href":"https:\/\/www.teddypost.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.teddypost.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.teddypost.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.teddypost.com\/wp-json\/wp\/v2\/comments?post=67"}],"version-history":[{"count":1,"href":"https:\/\/www.teddypost.com\/wp-json\/wp\/v2\/pages\/67\/revisions"}],"predecessor-version":[{"id":71684,"href":"https:\/\/www.teddypost.com\/wp-json\/wp\/v2\/pages\/67\/revisions\/71684"}],"wp:attachment":[{"href":"https:\/\/www.teddypost.com\/wp-json\/wp\/v2\/media?parent=67"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}